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The Applications User Experience group conducts feedback sessions with Oracle customers and partners to obtain feedback on Oracle applications. These sessions usually include participation from end users of an application. End users are the people who actually use (or will potentially use) a product to get their job done. Activities with end users enable usability engineers to:
- Understand the profiles, roles, detailed task flows, and pain points of end users to design user-centered applications
- Diagnose and fix potential usability problems in early prototypes that end users "test-drive" in our labs
- Measure performance on released products to identify next generation enhancements and plan for redesign
Some activities are suitable for other (non-end-user) roles, such as roles in information technology or management. Examples of these activities include:
- Interviews to understand organizational structures, business processes, and high-level wants and needs in a system
- Discussions about early concept technologies or features (often centered on a prototype)
- Surveys to gauge how Oracle products are working in an organization and to identify key issues
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| Customers offer feedback on Oracle applications prototypes during a conference in Las Vegas. |
We work to incorporate users' feedback into a product's design in order to increase the usability and usefulness of the software, which ultimately increases an individual employee's productivity.
Activities are conducted on an on-going basis. Once we know you are interested in participating, we will send you an email invitation when we have an activity planned.
Activities include:
- Structured interviews
- Web surveys
- Site visits and observations
- Focus groups and wants-and-needs analyses
- Early prototype reviews
- Usability tests
- Customer events at conferences
How do I participate?
- In a physical lab (Redwood Shores, CA)
- Remotely via phone and Web conference
- On site at a customer location or at a conference
Contact us to learn more or to get involved.
If you would like to see where Oracle will be conducting conference-based usability testing next, please check out our Events page.